Frequently Asked Questions

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Do you offer free shipping?

Enjoy free shipping in West Malaysia with a minimum spend of RM150 in a single order, and in East Malaysia with a minimum spend of RM200. Shop now and save on shipping costs!

How long does shipping take?

We ship from Melaka, West Malaysia, with delivery times ranging from 1-5 days. For East Malaysia, expect delivery within 3-7 days.

My product is damaged or faulty, what should I do?

Your satisfaction is our top priority! If your products are damaged during shipping, don't worry. Simply reach out to us via WhatsApp at 01113158038 or email us at, and we'll take care of everything for you!

I entered the wrong name/delivery address in my order, how do I rectify it?

Fret not! Whatsapp at01113158038or email us at and we will sort it out for you.

Do you ship internationally?

We only ship to Malaysia and Singapore at the moment. For orders to Singapore, visit Expanding to the region is in our roadmap so stay tuned for updates!

Is my order successful?

After a successful order, you should receive an email confirmation. Do check your junk/spam email. In the event that you do not receive a confirmation email, your checkout may be unsuccessful. Whatsapp at 01113158038 or email us at and we'll check your order for you!

When will I notice a difference after I start drinking DiabeTea?

Typically, you may begin to notice improvements after 1-2 months of daily Diabetea consumption. However, the timeframe can vary based on individual body conditions

How do I drink DiabeTea, and how much should I have each time?

For individuals with 3 highs, it is recommended to consume 2 sachets of Diabetea daily – once in the morning and once in the evening after meals. If you are taking medication/supplement, please ensure a minimum interval of 1 hour between Diabetea and your medication/supplement

Is it okay to drink DiabeTea even if I don't have the health issue it's meant for?

Absolutely! You can enjoy Diabetea daily, similar to wellness tea – simply have one sachet each day.

Does DiabeTea have any side effects?

Clinical trials have been conducted to assess the impact of guava on '3 highs,' and no side effects have been reported. Since our tea is made from guava leaves and pulp, 100% natural, there's no need to worry!

When do your products expire?

Our products have a shelf life of 1 and half year. Please check the product sleeve or box for the expiry date.

Can I safely drink DiabeTea while taking medication?

Yes, you can. Our tea is 100% natural, so it won't cause any chemical reactions with medication. However, please ensure to consume the tea at least one hour after taking your medicine.

If I'm feeling better, can I stop taking my medicine?

As DiabeTea is not a medication, we do not recommend you to stop taking your existing medicine. However, we advise you to consult your doctor or health care practitioner regarding this matter.

How is DiabeTea® different from making guava leaf tea at home?

Each sachet of Diabetea teabag is precisely and carefully filled with suitable amount of the grinded red guava tea leaves and fruits.  Besides, it undergoes high temperature sterilization and drying processes to retain the leaf nutrients and making it a warming tea. 

Didn’t find an answers to your questions?

We're happy to connect. Get in touch. Whatsapp at 01113158038 or email us at